TPG Training Academy respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and store your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. What personal data do we collect?
We may collect and process the following personal data when you interact with our website, enrol on a course, or contact us:
• Name
• Email address
• Phone number
• Address
• Course booking details
• Payment information (processed securely via a payment provider – we do not store card details)
• Any other information you choose to provide (e.g., via our contact form)
2. How we collect your data
We collect personal data when you:
• Fill in our website contact form
• Book or register for a course
• Subscribe to our mailing list or newsletter
• Communicate with us via phone, email, or in person
3. How we use your personal data
We process your personal data for the following purposes:
• To manage course bookings and provide training services
• To issue certificates and maintain training records
• To communicate with you about your booking or enquiry
• To send updates or marketing (only if you have consented)
• To comply with legal and regulatory obligations
Our lawful bases for processing data include: contract (providing our services), legal obligation (training record retention), and consent (for marketing communications).
4. How we protect your data
We take appropriate technical and organisational measures to protect your personal data, including:
• Secure servers and password-protected systems
• Restricted access to authorised personnel only
• Encryption of sensitive data during transmission (SSL)
5. Sharing your personal data
We do not sell or trade personal data. We may share your information with:
• Service providers (e.g., web hosting, payment processors) who are bound by confidentiality agreements
• Awarding bodies or regulators if required for certification or compliance
• Law enforcement or regulatory authorities when required by law
6. Cookies and tracking technologies
Our website may use cookies for essential functionality and analytics. You can control cookies through your browser settings. Please see our Cookie Policy for more details.
7. Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory requirements. Training records may be kept for a set period in line with industry standards.
8. Your data protection rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data (where legally possible)
• Restrict or object to processing
• Request transfer of your data to another organisation
• Withdraw consent at any time (where processing is based on consent)
To exercise your rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.
9. Contact us
If you have any questions about this Privacy Policy or our data practices, please contact:
TPG Training Academy
Email: [email protected]
Phone: 020 3576 1899
Address: 15 St Botolph Street, London, EC3A 7BB